Contact and Support

Help with an order

Email us with the address you used to buy and, if you can, a short description of what happened. A screenshot helps.

Ask for a refund

We refund in full if you cancel within 14 days and no gift has been delivered, after a serious error in picture creation continues even after your free remake, or for a duplicate or incorrect charge. Write “Refund request” in the subject line, tell us the email address you used to buy and the date of your purchase, and attach proof such as screenshots of your first picture and your free remake. See our Refund and Cancellation Policy.

Grievance Officer (India)

If you are in India and have a complaint about the Service, write to our Grievance Officer at support@nowvector.world with “Grievance” in the subject line. We acknowledge complaints within 48 hours and aim to resolve them within one month.

Ask us to delete your data

Write “Deletion request” in the subject line and tell us the email address you used. We will confirm when it is done. See our Privacy Policy for how long we keep data.

Report a problem

If a picture or note was created without a person’s permission, or something in the Service is unsafe or wrong, email us with what happened and we will look into it and act where needed.

Before you buy

Have a question about gifts, packs or how a picture is made? Send us a short email and we will reply within 7 working days.